Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food or any item past it's expiration date cannot be returned or refunded unless said item was already past expiry when shipped or received.
To complete your return, we require a receipt or proof of purchase, i.e. order number. If we cannot find an order number associated with the item you wish to return, we cannot accept it.
Please reach out to us at holisticpetcoach@gmail.com with your order details and reason for return and we will provide return instructions. Please allow up to 3 business days for the return to be processed.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
